Quick answers to common questions. Can't find what you're looking for? Check our guides or contact support.
Start with our 5-minute setup wizard after signing up. It guides you through creating your business profile, adding your first service, and generating your booking page. No technical knowledge needed!
Check our troubleshooting guide first, then contact support@serobook.com. Include your booking page URL and describe what's not working. We typically respond within 24 hours.
You can cancel anytime from your dashboard settings. Go to Settings > Billing > Cancel Subscription. Your service continues until the end of your billing period.
Verify: 1) Your services are active, 2) Business hours are set correctly, 3) You have available time slots, 4) Your booking page is published (not in draft mode).
Starter allows 100 bookings/month with 1 staff member. Professional offers unlimited bookings, up to 5 staff, SMS notifications, analytics, and custom branding. Perfect for growing businesses.
Yes! All paid plans include a full 14-day free trial with complete access to all features. No credit card charged until after your trial ends.
We'll notify you before hitting limits. For bookings: you can upgrade or we'll pause new bookings until next month. For staff: additional team members won't be able to log in until you upgrade.
Absolutely! Upgrade anytime instantly. Downgrading takes effect at your next billing cycle. You keep all your data and settings.
No setup fees, no hidden costs. The price you see is what you pay. Payment processing fees apply only if you use our integrated Stripe payments (2.9% + 30¢).
Enable payment processing in settings, set deposit amounts per service (percentage or fixed amount), and customers pay when booking. Remaining balance is collected on arrival.
Professional+ plans include staff management. Add team members, set individual schedules, assign services to specific staff, and customers can book with their preferred person.
SMS is available on Professional+ plans. Go to Settings > Notifications, enable SMS, add your Twilio credentials (we provide setup instructions), and customize your reminder messages.
Yes! Customers receive a unique link in their confirmation email allowing them to reschedule or cancel (based on your cancellation policy) without calling you.
Use our booking widget (copy/paste code), direct links to your booking page, or our API for custom integrations. All methods are mobile-responsive and brand-customizable.
Yes! Professional+ plans include calendar sync. Connect your Google Calendar to automatically block booked times and prevent double-bookings across platforms.
API access is included with Custom plans. Get full REST API documentation, webhook support, and developer resources to build custom integrations with your existing systems.
Yes! Export your customer data as CSV from your current system, then use our import tool (Professional+ plans) to bring in customer names, emails, and booking history.