Terms of Service

1. Agreement to Terms

By accessing or using SeroBook ("Service", "Platform"), operated by SeroBook, an Australian business ("Company", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

SeroBook is a cloud-based booking and scheduling platform that allows businesses to:

• Create and manage online booking systems
• Schedule appointments and services
• Manage customer information and communications
• Process payments and handle billing
• Generate reports and analytics

3. User Accounts

3.1 Account Creation

To use our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4. Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Upload or transmit malicious code, viruses, or other harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to spam, harass, or send unsolicited communications
• Resell or redistribute the Service without written permission
• Use automated scripts or bots to access the Service

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer various subscription plans with different features and limitations. Plan details and pricing are available on our website.

5.2 Payment Terms

Subscription fees are billed in advance on a monthly or annual basis and are quoted in Australian dollars, inclusive of GST where applicable. Fees are non-refundable except where a refund is required by law (including the Australian Consumer Law) or as specifically stated in these Terms.

5.3 Free Trial

We may offer free trial periods. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires.

5.4 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. We do not provide refunds for partial months or unused portions of annual plans, except where the Australian Consumer Law or other applicable law requires otherwise.

6. Data and Privacy

6.1 Your Data

You retain ownership of all data you submit to the Service. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law.

6.2 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy.

6.3 Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure.

7. Intellectual Property

7.1 Our Rights

The Service, including all software, technology, and content, is owned by SeroBook and protected by intellectual property laws.

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

8. Service Availability

8.1 Uptime

While we strive for high availability, we do not guarantee uninterrupted service. We may perform maintenance that temporarily interrupts service.

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice when possible.

9. Australian Consumer Law and Limitation of Liability

9.1 Consumer Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

9.2 Limitation

To the extent permitted by law, where a consumer guarantee applies and our liability can lawfully be limited, our liability is limited (at our option) to resupplying the services or paying the cost of having the services resupplied. Otherwise, and to the maximum extent permitted by law, SeroBook is not liable for any indirect, incidental, special or consequential loss, or any loss of profits, revenue, data or goodwill, arising out of or in connection with the Service.

10. Indemnification

You agree to indemnify and hold harmless SeroBook from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

We may terminate or suspend your account at any time for violations of these Terms. Upon termination, your right to use the Service will cease immediately.

12. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of Western Australia and courts competent to hear appeals from them.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance.

14. Contact Information

If you have questions about these Terms, please contact us: