Email Provider Setup

Set up your own email address so customers can reply to your notifications, cancellation emails, and confirmations

Why Email Setup is Critical 📧

  • Customers receive instant booking confirmations
  • Reduces no-shows with automatic reminders
  • Professional brand experience
  • Builds customer trust and reduces support requests

Choose Your Email Provider

Both options allow customers to reply directly to your business email address.

Custom SMTP (Recommended) ⭐

Use your own email • Customers reply to you • Full control

Free*
With your email host

✅ Pros:

  • • Use your existing business email
  • • Customers can reply directly to you
  • • No monthly email service fees
  • • Full control over delivery
  • • Professional sender reputation

Setup Steps:

  1. 1.Get SMTP settings from your email provider
  2. 2.Enter settings in SeroBook email config
  3. 3.Test email delivery
  4. 4.Set your business email as sender

Common SMTP Settings:

Gmail:
Host: smtp.gmail.com
Port: 587 (TLS)
Password: App Password (not your regular password)
Outlook/Hotmail:
Host: smtp.office365.com
Port: 587 (TLS)
Password: Your email password
cPanel/WHM:
Host: mail.yourdomain.com
Port: 587 or 465
Password: Your email password
G Suite/Workspace:
Host: smtp.gmail.com
Port: 587 (TLS)
Password: Your workspace password
💡 Pro Tip: Use your business email (like notifications@yourbusiness.com) as the "From Email" so customers can reply directly to you.

Mailgun

Managed email service • Great deliverability • Easy setup

$35+/mo
50k emails

✅ Pros:

  • • Excellent deliverability rates
  • • Professional email service
  • • Detailed analytics and tracking
  • • Reliable infrastructure
  • • Good customer support

Setup Steps:

  1. 1.Sign up at mailgun.com
  2. 2.Verify your domain (or use sandbox)
  3. 3.Get your API key from dashboard
  4. 4.Configure in SeroBook email settings

Configuration:

API Key: key-xxxxxxxx
Domain: yourdomain.com
Note: You can use Mailgun's sandbox domain for testing, but you'll need to verify your own domain for production use.

📋 How to Find Your SMTP Settings

Gmail Users:

  1. 1. Enable 2-factor authentication
  2. 2. Go to Google Account settings
  3. 3. Navigate to "App passwords"
  4. 4. Generate an app password for "Mail"
  5. 5. Use this password (not your regular password)

Outlook/Office 365:

  1. 1. Sign in to your Outlook account
  2. 2. Go to Account Security settings
  3. 3. Enable "App passwords" if using 2FA
  4. 4. Use your regular password if no 2FA

cPanel/WHM Hosting:

  1. 1. Login to your hosting cPanel
  2. 2. Look for "Email Accounts" section
  3. 3. Click "Configure Mail Client"
  4. 4. Copy the SMTP settings shown
  5. 5. Use your email account password

Other Email Providers:

  • • Search "[provider name] SMTP settings"
  • • Check your email provider's help docs
  • • Contact your hosting support
  • • Look for "Mail client setup" guides

Important Security Note:

Never use your main email password if you have 2-factor authentication enabled. Always create an "App Password" or "Application-specific password" for SMTP connections.

Testing Your Email Setup

Test Methods:

Email Test Endpoint
Quick delivery test
Create Test Booking
End-to-end test

What to Check:

  • Email arrives within 1-2 minutes
  • From name and email are correct
  • Email doesn't go to spam folder
  • Links work correctly
  • Mobile formatting looks good

Troubleshooting Email Issues

Emails not being delivered?

  • • Check spam/junk folder
  • • Verify API key is correct
  • • Ensure from email is verified with provider
  • • Check provider dashboard for errors

Emails going to spam?

  • • Set up domain authentication (SPF, DKIM)
  • • Use a professional from email address
  • • Avoid spam trigger words in subject lines
  • • Warm up your sending domain gradually